Get in Touch
We'd love to
hear from you.
Whether you have a question about the alpha program, a press inquiry, or just want to say hello — drop your email below and we'll get back to you.
Get in Touch
Whether you have a question about the alpha program, a press inquiry, or just want to say hello — drop your email below and we'll get back to you.
Effective: April 4, 2026 | Last Updated: April 4, 2026
By creating an account, downloading, or using Trueheart, you confirm you are 18+, have read and understood these Terms, and agree to be legally bound. If you do not agree, do not use the Service.
Trueheart is an AI-assisted emotional support and personal development app for heartbreak, grief, and emotional recovery. It provides journaling tools, AI reflections, guided exercises, and curated content. It is not a medical device, therapy platform, or licensed clinical service.
You must provide accurate information, keep credentials confidential, and notify us immediately at support@trueheartapp.com of unauthorized use.
All app content and methodology are owned by or licensed to TrueHeart App LLC. You receive a limited, non-exclusive, non-transferable personal-use license.
AI outputs may be inaccurate, incomplete, or contextually inappropriate. Do not rely solely on AI content for important decisions. The Company disclaims liability for reliance on AI-generated content.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT SAFETY FEATURES WILL IDENTIFY EVERY SITUATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUEHEART APP LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
You agree to defend, indemnify, and hold harmless TrueHeart App LLC from third-party claims arising from your breach of Terms, unlawful use, unauthorized sharing of third-party private information, or submitted content.
We may suspend or terminate accounts for conduct violating these Terms or harmful conduct. License ends immediately on termination. Sections on IP, disclaimers, liability, and dispute resolution survive.
Texas law governs. Disputes are subject to 30 days good-faith negotiation, then binding arbitration in Texas under AAA Commercial Rules. You waive jury trial and class action/class arbitration rights.
We may update these Terms and will provide at least 14 days notice for material changes. Continued use constitutes acceptance.
TrueHeart App LLC | support@trueheartapp.com | trueheartapp.com
Effective: April 4, 2026 | Last Updated: April 4, 2026
We may process sensitive emotional and mental-health-adjacent disclosures you voluntarily share. We apply heightened protections including encryption in transit/at rest and role-based access controls. We do not sell sensitive personal information.
We do not sell personal information. We may share with service providers under contract, legal authorities as required, and in business transfers with notice.
California residents can request know/delete/opt-out rights under CCPA. We do not sell personal information. Contact privacy@trueheartapp.com.
We retain data while accounts are active and as needed for legal/business purposes. You may request deletion.
We use industry-standard controls, but no system is absolutely secure.
Service is not directed to users under 18. Inadvertently collected data from minors is deleted upon discovery.
Data may be transferred to and processed in the United States.
TrueHeart App LLC | privacy@trueheartapp.com | trueheartapp.com
Effective: April 4, 2026 | Last Updated: April 4, 2026
Trueheart provides AI-assisted emotional support for educational, reflective, and wellness purposes only. It does not create a therapist-patient relationship.
You use the Service voluntarily and at your own risk.
Best-effort crisis detection may suspend sessions and show emergency resources. This is not guaranteed to detect all crises. If you are in crisis, do not rely on the app alone.
Seek immediate professional help for self-harm/harm-to-others thoughts, psychiatric emergencies, severe functional impairment, uncontrolled substance use, or any condition requiring diagnosis/treatment.
Trueheart is designed to complement, not replace, licensed professional care.
Effective: April 4, 2026 | Last Updated: April 4, 2026
AI responses may vary and may be inaccurate. Do not rely solely on AI-generated content for important decisions.
You may decline AI interaction, request deletion, disable AI features, or close your account at any time.
By clicking "I Agree," you confirm you are 18+, understand Trueheart is not therapy, accept AI limitations (including hallucinations), and consent to data practices described in these documents.
Effective: April 4, 2026 | Last Updated: April 4, 2026
We grant a limited, non-exclusive, non-transferable, revocable license to install and use the app for personal, non-commercial use.
This EULA is between you and TrueHeart App LLC (not Apple). Apple has no support obligations and is a third-party beneficiary.
This EULA is between you and TrueHeart App LLC (not Google). Google has no support obligations and is a third-party beneficiary.
Updates may be provided automatically. Continued use after updates means acceptance.
Your license ends automatically upon non-compliance.
App is provided "as is" without warranties; liability is limited to the maximum extent allowed by law.
Effective: April 4, 2026 | Last Updated: April 4, 2026
We may remove/restrict violating content and suspend or terminate accounts without prior notice.
Report safety concerns via in-app reporting or safety@trueheartapp.com.
Effective: April 4, 2026 | Last Updated: April 4, 2026
Subscription fees are charged at the start of each billing cycle and are generally non-refundable.
Cancel before trial end to avoid charges.
Cancel in app-store settings, in-app account settings, or via support@trueheartapp.com. Access continues until end of paid period.
Fraudulent chargebacks may constitute material breach and may result in account action.
Store-processed purchases are governed by Apple/Google refund policies.
Refund requests: support@trueheartapp.com (include account email, purchase date, and reason).
Effective: April 4, 2026 | Last Updated: April 4, 2026
Cookies are small files used to remember preferences and improve service performance.
Manage cookies in browser settings; disabling some cookies may affect functionality.
We honor DNT for first-party analytics. Some third-party tools may not honor DNT.
privacy@trueheartapp.com
Effective: April 4, 2026 | Last Updated: April 4, 2026
All app/site content, features, branding, and methodology are owned by TrueHeart App LLC and protected by intellectual property laws.
"Trueheart" and associated branding are protected trademarks. Unauthorized use may result in legal action.
Submit notices with required legal elements, including signature, identification of works, infringing material location, contact details, good-faith statement, and perjury statement.
legal@trueheartapp.com (Subject: DMCA Takedown Notice)
If content was removed in error, you may submit a counter-notice. Content may be restored absent timely court action by the complainant.
Effective: April 4, 2026 | Last Updated: April 4, 2026
TrueHeart App LLC is committed to accessibility and aims to meet WCAG 2.1 AA standards.
Some content may not yet fully meet WCAG 2.1 AA. We conduct regular audits and prioritize fixes.
Email accessibility@trueheartapp.com with barrier details. We aim to respond within 5 business days.
We cannot guarantee accessibility of external services but review reported issues.
Check your inbox — your NDA invite is on its way.
Once you sign, you'll receive your private link to the test environment.
True Heart thanks you for being here at the beginning.
We'll be in touch when the test group expands.
Thank you for your interest in True Heart.