Terms of Service
Effective: April 4, 2026 | Last Updated: April 4, 2026
1.1 Acceptance of Terms
By creating an account, downloading, or using Trueheart, you confirm you are 18+, have read and understood these Terms, and agree to be legally bound. If you do not agree, do not use the Service.
1.2 Description of Service
Trueheart is an AI-assisted emotional support and personal development app for heartbreak, grief, and emotional recovery. It provides journaling tools, AI reflections, guided exercises, and curated content. It is not a medical device, therapy platform, or licensed clinical service.
1.3 Eligibility
- Be at least 18 years old
- Have legal capacity to enter a binding agreement
- Not be barred from receiving the Service under applicable law
- Reside in a jurisdiction where the Service is available
1.4 Account Registration
You must provide accurate information, keep credentials confidential, and notify us immediately at support@trueheartapp.com of unauthorized use.
1.5 Subscription & Payment
- Paid plans may include recurring charges
- Fees billed in advance (monthly or annual)
- Fees are non-refundable except where required by law or our Refund Policy
- Pricing may be modified with 30 days advance notice
1.6 Prohibited Conduct
- Unlawful use or Terms violations
- Reverse engineering, decompiling, hacking, botting, or security circumvention
- Abusive/defamatory/infringing content or impersonation
- Sharing third-party private information without explicit written consent
1.7 Intellectual Property & AI Hallucination Disclaimer
All app content and methodology are owned by or licensed to TrueHeart App LLC. You receive a limited, non-exclusive, non-transferable personal-use license.
AI outputs may be inaccurate, incomplete, or contextually inappropriate. Do not rely solely on AI content for important decisions. The Company disclaims liability for reliance on AI-generated content.
1.8 Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT SAFETY FEATURES WILL IDENTIFY EVERY SITUATION.
1.9 Limitation of Liability & Indemnification
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUEHEART APP LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
You agree to defend, indemnify, and hold harmless TrueHeart App LLC from third-party claims arising from your breach of Terms, unlawful use, unauthorized sharing of third-party private information, or submitted content.
1.10 Termination
We may suspend or terminate accounts for conduct violating these Terms or harmful conduct. License ends immediately on termination. Sections on IP, disclaimers, liability, and dispute resolution survive.
1.11 Governing Law & Dispute Resolution
Texas law governs. Disputes are subject to 30 days good-faith negotiation, then binding arbitration in Texas under AAA Commercial Rules. You waive jury trial and class action/class arbitration rights.
1.12 Changes to Terms
We may update these Terms and will provide at least 14 days notice for material changes. Continued use constitutes acceptance.
1.13 Contact
TrueHeart App LLC | support@trueheartapp.com | trueheartapp.com
Privacy Policy
Effective: April 4, 2026 | Last Updated: April 4, 2026
2.1 Information We Collect
- Account info (name, email, encrypted password, date of birth, profile settings)
- Usage data (interactions, feature usage, session duration, analytics)
- Journal/reflection content and AI conversation data
- Device data (device type, OS, IP, identifiers)
- Payment data via third-party processors (no full card storage)
- Support communications
2.2 How We Use Information
- Provide, maintain, personalize, and improve the Service
- Process transactions and send service notifications
- Improve AI safety and quality using aggregated/de-identified data
- Detect abuse/fraud and comply with law
2.3 Sensitive Information
We may process sensitive emotional and mental-health-adjacent disclosures you voluntarily share. We apply heightened protections including encryption in transit/at rest and role-based access controls. We do not sell sensitive personal information.
2.4 Information Sharing
We do not sell personal information. We may share with service providers under contract, legal authorities as required, and in business transfers with notice.
2.5 Your Privacy Rights
- Access, correction, deletion, and portability rights
- Opt-out rights (we do not sell personal information)
- Submit requests: privacy@trueheartapp.com
2.6 California Rights (CCPA)
California residents can request know/delete/opt-out rights under CCPA. We do not sell personal information. Contact privacy@trueheartapp.com.
2.7 Data Retention
We retain data while accounts are active and as needed for legal/business purposes. You may request deletion.
2.8 Security
We use industry-standard controls, but no system is absolutely secure.
2.9 Children's Privacy
Service is not directed to users under 18. Inadvertently collected data from minors is deleted upon discovery.
2.10 International Users
Data may be transferred to and processed in the United States.
2.11 Contact
TrueHeart App LLC | privacy@trueheartapp.com | trueheartapp.com
Mental Health & AI Disclaimer
Effective: April 4, 2026 | Last Updated: April 4, 2026
Important: Trueheart is not a medical device, licensed therapy service, or crisis intervention platform.
3.1 Nature of the Service
Trueheart provides AI-assisted emotional support for educational, reflective, and wellness purposes only. It does not create a therapist-patient relationship.
3.2 Limitations of AI Support
- AI cannot assess your full clinical or social context
- AI output may be inaccurate/incomplete (hallucinations)
- AI is not suitable for psychiatric emergencies
3.3 Assumption of Risk
You use the Service voluntarily and at your own risk.
3.4 Mandatory Crisis Protocol
Best-effort crisis detection may suspend sessions and show emergency resources. This is not guaranteed to detect all crises. If you are in crisis, do not rely on the app alone.
- 988 Suicide & Crisis Lifeline (US): Call or text 988
- Crisis Text Line: Text HOME to 741741
- Emergency: Call 911
- NAMI Helpline: 1-800-950-NAMI (6264)
3.5 When to Seek Professional Help
Seek immediate professional help for self-harm/harm-to-others thoughts, psychiatric emergencies, severe functional impairment, uncontrolled substance use, or any condition requiring diagnosis/treatment.
3.6 Professional Care Recommendation
Trueheart is designed to complement, not replace, licensed professional care.
End User License Agreement (EULA)
Effective: April 4, 2026 | Last Updated: April 4, 2026
5.1 License Grant
We grant a limited, non-exclusive, non-transferable, revocable license to install and use the app for personal, non-commercial use.
5.2 Restrictions
- No copying/modifying/distributing source or app components
- No sublicensing/resale/transfer
- No reverse engineering or disassembly
- No removal of proprietary notices
- No use to build a competing product or train competing AI
5.3 Apple App Store Terms
This EULA is between you and TrueHeart App LLC (not Apple). Apple has no support obligations and is a third-party beneficiary.
5.4 Google Play Terms
This EULA is between you and TrueHeart App LLC (not Google). Google has no support obligations and is a third-party beneficiary.
5.5 Updates
Updates may be provided automatically. Continued use after updates means acceptance.
5.6 Termination
Your license ends automatically upon non-compliance.
5.7 Disclaimer & Limitation
App is provided "as is" without warranties; liability is limited to the maximum extent allowed by law.
Refund & Cancellation Policy
Effective: April 4, 2026 | Last Updated: April 4, 2026
7.1 Subscriptions
Subscription fees are charged at the start of each billing cycle and are generally non-refundable.
7.2 Free Trials
Cancel before trial end to avoid charges.
7.3 Cancellations
Cancel in app-store settings, in-app account settings, or via support@trueheartapp.com. Access continues until end of paid period.
7.4 Chargebacks
Fraudulent chargebacks may constitute material breach and may result in account action.
7.5 Refund Eligibility
- Extended technical outages caused by us
- Duplicate billing
- First-time subscriber within 48 hours with no substantial use
Store-processed purchases are governed by Apple/Google refund policies.
7.6 Contact
Refund requests: support@trueheartapp.com (include account email, purchase date, and reason).
Cookie Policy
Effective: April 4, 2026 | Last Updated: April 4, 2026
8.1 What Are Cookies
Cookies are small files used to remember preferences and improve service performance.
8.2 Types Used
- Strictly necessary cookies
- Analytics cookies (aggregated/anonymized)
- Preference cookies
- Marketing cookies (only with explicit consent)
8.3 Your Choices
Manage cookies in browser settings; disabling some cookies may affect functionality.
8.4 Do Not Track
We honor DNT for first-party analytics. Some third-party tools may not honor DNT.
8.5 Contact
privacy@trueheartapp.com
DMCA & Intellectual Property Notice
Effective: April 4, 2026 | Last Updated: April 4, 2026
9.1 Ownership
All app/site content, features, branding, and methodology are owned by TrueHeart App LLC and protected by intellectual property laws.
9.2 Trademark
"Trueheart" and associated branding are protected trademarks. Unauthorized use may result in legal action.
9.3 DMCA Takedown
Submit notices with required legal elements, including signature, identification of works, infringing material location, contact details, good-faith statement, and perjury statement.
9.4 Designated Agent
legal@trueheartapp.com (Subject: DMCA Takedown Notice)
9.5 Counter-Notice
If content was removed in error, you may submit a counter-notice. Content may be restored absent timely court action by the complainant.
Accessibility Statement
Effective: April 4, 2026 | Last Updated: April 4, 2026
10.1 Commitment
TrueHeart App LLC is committed to accessibility and aims to meet WCAG 2.1 AA standards.
10.2 Principles
- Perceivable
- Operable
- Understandable
- Robust
10.3 Known Limitations
Some content may not yet fully meet WCAG 2.1 AA. We conduct regular audits and prioritize fixes.
10.4 Feedback
Email accessibility@trueheartapp.com with barrier details. We aim to respond within 5 business days.
10.5 Third-Party Content
We cannot guarantee accessibility of external services but review reported issues.